How to exercise your right to return:

To submit a request, simply send a message:

• By email to rccsrl@gmail.com, or
• Via WhatsApp to +39 333 423 6501,

stating the following information:

• First and last name
• Club number
• Order number and date
• Lot number
• Recommended use-by date
• Product name
• Reason for return (optional)
• Attach photos and/or videos of the product and packaging (in case of damage or quality claims)

Please include all this information in free form in the Return Form, available for download.

Returns / exchanges may be processed:

• in person at a sales office;
• remotely via Call Center;
• online orders can be returned via courier service.

In accordance with Article 57 of the Italian Consumer Code (Legislative Decree 206/2005), the product must be returned by the consumer without undue delay and, in any case, no later than 14 calendar days from the date on which the consumer informed the seller of their intention to exercise the right of withdrawal.

Return address:

Royal Coral Club SRL
47924 Rimini (RN)
Via Coriano 58 Bl. 34 F.

The address and return instructions will also be provided by the regional support service after submission and processing of the return request.

The refund is made within 14 calendar days from the date of notification of the return. However, Coral Club reserves the right to withhold the reimbursement until the returned product has been received or until proof of its shipment has been provided, in accordance with Article 56(3) of the Italian Consumer Code (Legislative Decree 206/2005).

Refunds are made via the same payment method used for the original purchase, or by agreement with the customer — by crediting bonus points to the Coral Wallet in the personal account.

Coral Club does not charge penalties, fees, or hidden deductions for returns or exchanges, in line with the principles of fairness and responsibility.